T's & C's & FAQ's

Terms & Conditions

Booking & Cancellation policy:

When making a booking we require a 50% deposit to secure your booking. The balance can be paid after your treatment or if you feel comfortable doing so it can be paid upfront when making your booking, this way you don’t have to worry about it on the day and can just enjoy your massage.

If you need to cancel for any reason it needs to be at least 48 hrs in advance and your 50% deposit will then be refunded.

– if you cancel within 24 hrs or less 25% of your deposit will be refunded.

– if you cancel within 12 hrs or less, you will not be refunded and we will reschedule your appointment for another time.

– If you or the client is running late or is not ready on time it has an impact on treatment duration. Treatments will be shortened accordingly.

– The therapist will arrive 15 to 20 minutes earlier to set up and do a short screening (for covid & any contraindications to the massage) please be ready to guarantee your full treatment time.

*Please note that there may be a delay with the refund depending on who you bank with.

Gift Vouchers:

Gift vouchers are available, please contact us if you would like to purchase one, they are non-refundable and expire one year from the purchase date.

We do have credit card facilities available.

Frequently Asked Questions 

Do I need to tip the massage therapist?

No! It is not compulsory but you are welcome to do so should you wish to.

Can I gift an in-home massage?

Absolutely! Give the gift of massage for any occasion. Contact us to purchase a gift card now!

When will I be charged?

To secure your booking you are required to pay 50% via eft the balance will then be paid after your treatment. Click here to book.

Will my therapist bring a massage table?

Yes, your therapist will provide a massage table for your appointment as well as other equipment to make your experience as pleasant and comfortable as possible as well as set the best atmosphere to help you relax.

Which massage should I book? or what are the differences?

We offer massage for every need or objective you may have, for stress relief, pain relief, to feel rejuvenated etc… you can see our “massage types Click Here” for more details.

Need more answers?

If your question is not answered here, please contact us.


Just relax was founded by a qualified Somatologist named Caryn-leigh back in 2018, until she left her full-time job as a digital marketing manager and decided to pursue this full time.

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